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moinuddin
Great Neighbour / Super Voisin

Activating my Online Account

Hello,

I have used "deleted .. Luddite " this number which I would like to restart. would you please help me to reactivate the number again?

Thank you for your help

JK8
Deputy Mayor / Adjoint au Maire

Re: Activating my Online Account


@moinuddin wrote:

Hello,

I have used "xxx " this number which I would like to restart. would you please help me to reactivate the number again?

Thank you for your help


This is a public forum. Everyone can see your number. Choose 3 vertical dots in right corner of your post and edit out your number.

 

edit.jpg

JK8
Deputy Mayor / Adjoint au Maire

Re: Activating my Online Account

@moinuddin 

 

Has it been more than 90 days since you last renewed your account. If so your account would have been closed and number lost.

 

Can you sign into self service? If you can sign in, then just make a payment and reactivate your account.

https://selfserve.publicmobile.ca/

dabr
Mayor / Maire

Re: Activating my Online Account


@moinuddin wrote:

Hello,

I have used "deleted .. Luddite " this number which I would like to restart. would you please help me to reactivate the number again?

Thank you for your help


@moinuddin   If it's not been more than 90 days since suspension you can use the 611 service to either load a voucher to make a payment or if you have a registered CC on account for which you will need your PIN.

HALIMACS
Mayor / Maire

Re: Activating my Online Account

@moinuddin 

 

Please refer to the attached help article on this subject:

 

https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

 

Here's hoping everything works out for you!

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