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Mayor / Maire

Re: Activating an account

@Naepalm  The only issue I can see is virgin. Plan ahead and have the account number it requires customer service which can be an issue getting a hold of them there's a dialing trick...a sequence of numbers that gets you a live agent versus an endless run around. Also be sure you give yourself a minimum of 3 days before her plan expires in case there's an issue. Any way you look at it unless you are with her during porting its probably better you do it during activation then having to deal with a third party (the moderators) as well. Just activate and port during normal business hours.

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Great Citizen / Super Citoyen

Re: Activating an account

@darlicious the issue I am trying to get around is two fold, time constraint and my mom not being tech savy. More so for the former. I wont be seing her until almost June. So if I port her number she will lose service until I get her the SIM. 

 

I could port the number but it is the time constraint that I am trying to work around. 

 

I just wasnt sure how efficient my methid would be considering the variables. 

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Mayor / Maire

Re: Activating an account

@RossN 

Hi how's it going? I'm only saying activating on a temporary number rarely has an issue unless you get a bad sim or your account doesn't provision correctly. But that is very rare. Porting during activation is almost always without issue so why do the process twice. The biggest issue that could come up would be having to add the APN if it doesnt set automatically.

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Mayor / Maire

Re: Activating an account

@Naepalm  Whats the make and model of her phone? And does she have access to another phone like a landline?

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Mayor / Maire

Re: Activating an account

 


@darlicious wrote:

@RossN 

Hi how's it going? I'm only saying activating on a temporary number rarely has an issue unless you get a bad sim or your account doesn't provision correctly. But that is very rare. Porting during activation is almost always without issue so why do the process twice. The biggest issue that could come up would be having to add the APN if it doesnt set automatically.


@darlicious  yes I see but if you port her number now she will be without cell service until he see's her, sounds like it may be a while😊

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Town Hero / Héro de la Ville

Re: Activating an account

@Naepalm 

 

Is textnow an option? To tide her over until June. I know she is not tech savvy and you can’t see her til June. But if you can guide her to just download the app and use that ( because I assume she spends time at home and has wifi) til you can see her in person 

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Great Citizen / Super Citoyen

Re: Activating an account

@darlicious no she has no access to another phone unfortunatley. Samsung galaxy S10 is her phone. 

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Town Hero / Héro de la Ville

Re: Activating an account

@darlicious 

 

I might be really dumb the way I’m looking at this but isn’t virgin under bell?

 

Or do you mean call Telus to complete port on the receiving end? I just woke up at 1:19 PM est so I’m still waking up Laughing out loud 

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Mayor / Maire

Re: Activating an account

@Naepalm 

That's a lot of phone for a non tech savvy lady! Is it dual sim?

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Great Citizen / Super Citoyen

Re: Activating an account

Thanks everyone! Ill wait to hear back from one of the oracles to see if they know of any issues and I'll get this going. Thank you so much for digging into this with me!
Very helpful!