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Good Citizen / Bon Citoyen

Activated my new SIM 5 hours ago and phone still says "No SIM"

@Moderator_TeamI really need my phone to work tomorrow. I activated my new Public Mobile SIM 5 hours ago and ported my existing number from Koodo and it still reads "No SIM". I did all the following "fixes" for it which include:

 

1.) Confirming that my phone (iPhone 6S) is indeed unlocked. (I was able to use a T-Mobile SIM card on it, and have checked the IMEI number on the Public Mobile website)

2.) Turned the phone on and off.

3.) Removed the SIM card and put it back in.

4.) Deactivated the phone as "Lost or Stolen" and reactivated it again 10 minutes later.

5.) Updated to the latest iOS, and turned the phone on and off again.

6.) Turned airplane mode on and off.

7.) Confirmed on the self-serve page that my account is indeed "Active".

 

The self-serve topics all say that it should take 3 hours, but its now past that. Please assist.

Tags (2)
Mayor / Maire

Re: Activated my new SIM 5 hours ago and phone still says "No SIM"


@angiejordan wrote:

@Moderator_TeamI really need my phone to work tomorrow. I activated my new Public Mobile SIM 5 hours ago and ported my existing number from Koodo and it still reads "No SIM". I did all the following "fixes" for it which include:

 

1.) Confirming that my phone (iPhone 6S) is indeed unlocked. (I was able to use a T-Mobile SIM card on it, and have checked the IMEI number on the Public Mobile website)

2.) Turned the phone on and off.

3.) Removed the SIM card and put it back in.

4.) Deactivated the phone as "Lost or Stolen" and reactivated it again 10 minutes later.

5.) Updated to the latest iOS, and turned the phone on and off again.

6.) Turned airplane mode on and off.

7.) Confirmed on the self-serve page that my account is indeed "Active".

 

The self-serve topics all say that it should take 3 hours, but its now past that. Please assist.


Excellent job with the problem solving. Sorry it's still not working.

Was your Koodo perchance the pre-paid variety? Or was it post-paid?

If pre-paid then you need moderator assistance.

Good Citizen / Bon Citoyen

Re: Activated my new SIM 5 hours ago and phone still says "No SIM"

It's not a prepaid account, if that helps

Mayor / Maire

Re: Activated my new SIM 5 hours ago and phone still says "No SIM"


@angiejordan wrote:

It's not a prepaid account, if that helps


Are you able to test the SIM in another phone?

Mayor / Maire

Re: Activated my new SIM 5 hours ago and phone still says "No SIM"

@angiejordan the "3 hour" timeframe you've mentioned is for the number porting, but the activation should be immediate.  You should have had service right away.  Your phone is definitely compatible given that it's come from Koodo.  The only thing I would suggest at this point is doing a network reset.  Other than that, I'm tagging @CalgaryBen and @Luddite to see if the have any iPhone-specific suggestions.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Deputy Mayor / Adjoint au Maire

Re: Activated my new SIM 5 hours ago and phone still says "No SIM"

@angiejordan

My daughter was having the same frustration with her iphone...no sim message after trying multiple cards...we cut and added a couple pieces of tape to the back of the sim to thicken it a little...and it worked..so it seems in her case the sim tray wasnt making proper contact due to wear im guessing...

Good Citizen / Bon Citoyen

Re: Activated my new SIM 5 hours ago and phone still says "No SIM"

yes - I tried this SIM on an iPhone XR - still didn't work.

Deputy Mayor / Adjoint au Maire

Re: Activated my new SIM 5 hours ago and phone still says "No SIM"

@angiejordan given that you've tested the SIM in another phone, plus you removed/re-inserted the SIM card in your own phone, it definitely seems like the SIM card is faulty.  Quickest solution would be to procure a new/replacement SIM card, and transfer over to it in the self-serve portal.  Before doing that, I would try one more thing that you didn't mention... pull the SIM card out, give the contacts a good wipe/buff (gold-coloured contacts should be shiny and not tarnished), and re-insert.  Even do a hard reset/reboot, as often a SIM that's not detecting when inserted may detect upon boot/initialization.

 

The "No SIM card inserted" message (and "No SIM" in the top left where the carrier usually shows up), especially when this is across multiple phones, pretty much says it's not reading the SIM card.  It's rare, but it happens. For me, I often encounter this when I pull my SIM card and test other phones, and then re-insert into my regular phone... might be wear-and-tear in my case, but usually the hard reset seems to resolve it, or else removing and re-inserting the SIM.

 

Once you get up and running, you can likely get an adjustment or some form of compensation through the moderators, given the circumstances.


Good luck!

 

Mayor / Maire

Re: Activated my new SIM 5 hours ago and phone still says "No SIM"


@angiejordan wrote:

yes - I tried this SIM on an iPhone XR - still didn't work.


Then maybe it wouldn't hurt to try the Change SIM feature and re-type in the SIM # you have. Maybe there was a mis-type when you entered the SIM #.

Or the above idea of shimming the SIM. Maybe it's kinda flopping around in the slot.

Deputy Mayor / Adjoint au Maire

Re: Activated my new SIM 5 hours ago and phone still says "No SIM"


@z10user4 wrote:

@angiejordan wrote:

yes - I tried this SIM on an iPhone XR - still didn't work.


Then maybe it wouldn't hurt to try the Change SIM feature and re-type in the SIM # you have. Maybe there was a mis-type when you entered the SIM #.

Or the above idea of shimming the SIM. Maybe it's kinda flopping around in the slot.


Worth a try, but unlikely to be an issue since the ICC ID (SIM #) has a check digit (uses the Luhn algorithm, as do all cell/comm identifiers) which validates the entry (with a typo, there's a 10% chance to also make a typo in the check digit to make it work).


Also, with the iPhone, a valid SIM card (which is not provisioned properly or otherwise inactive) would show "No Service" at the top, as opposed to "No SIM".