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Mayor / Maire

Re: Activated iPhone how to get service

@darlicious 

As computergeek stated above, that iphone needs to be connected to itunes prior to working with Pubic Mobile.  Apple store should be able to do that.....

Great Citizen / Super Citoyen

Re: Activated iPhone how to get service

Check here by imei number to see if carrier locked.  If it says unlocked....good. If not it will tell you what carrier it is locked to. 

 

https://imei24.com/check/iphone_lock_checker/

 

To reset the passcode. You need to know what his email and password for iCloud account. You may have to log off FIND MY IPHONE. Then hook up to computer and do a full reset on it using iTunes. You wil have to set up the 4S again and will have the opportunity to set up the passcode. 

 

After you do do the full reset on iTunes one of the last screens you may see CONGRATULATIONS YOUR IPHONE IS UNLOCKED.  If it does not say.....the phone IS carrier locked. 

Great Citizen / Super Citoyen

Re: Activated iPhone how to get service


@darlicious wrote:

How to check if locked... in phone. It was given to him and he activated on fido a few years ago. So pre Dec 2017. So should we set up on WiFi and get unlocking code if necessary from Apple.


No....the carrier has to unlock it.  Let me know what you find here. 

 

https://imei24.com/check/iphone_lock_checker/

 

Will will give you next step when you respond. 

Great Citizen / Super Citoyen

Re: Activated iPhone how to get service


@88cranston wrote:

@darlicious wrote:

How to check if locked... in phone. It was given to him and he activated on fido a few years ago. So pre Dec 2017. So should we set up on WiFi and get unlocking code if necessary from Apple.


No....the carrier has to unlock it.  Let me know what you find here. 

 

https://imei24.com/check/iphone_lock_checker/

 

Will will give you next step when you respond. 



If you have a computer or laptop...windows or macOS......download iTunes to it. Use 30 pin to USB cable and connect phone to USB port on computer. Google the steps to take to reset it. 

Great Citizen / Super Citoyen

Re: Activated iPhone how to get service


@88cranston wrote:

@darlicious wrote:

How to check if locked... in phone. It was given to him and he activated on fido a few years ago. So pre Dec 2017. So should we set up on WiFi and get unlocking code if necessary from Apple.


No....the carrier has to unlock it.  Let me know what you find here. 

 

https://imei24.com/check/iphone_lock_checker/

 

Will will give you next step when you respond. 


@88cranston  website said they had no info on it. If locked it's locked to fido.

Great Citizen / Super Citoyen

Re: Activated iPhone how to get service

@88cranston Will be going to apple licensed store tomorrow to access iTunes as there is no one here with apple access. My neighbour will get unlocking code when fido starts phone service in the morning. Just goes to show that having a phone number for customer service doesn't mean you can actually get any customer service beyond working hours.

Great Citizen / Super Citoyen

Re: Activated iPhone how to get service


@darlicious wrote:

@88cranston Will be going to apple licensed store tomorrow to access iTunes as there is no one here with apple access. My neighbour will get unlocking code when fido starts phone service in the morning. Just goes to show that having a phone number for customer service doesn't mean you can actually get any customer service beyond working hours.


If you chat with Fido here. https://www.fido.ca/consumer/contact-us Have imei ready and they will unlock. They have to unlock through Apple. And when you reset the phone on iTunes the phone will also contact Apple to confirm the unlock. NO CODES WILL BE GIVEN. 

 

Do you or he not have a computer?

Great Citizen / Super Citoyen

Re: Activated iPhone how to get service


@88cranston wrote:

@darlicious wrote:

@88cranston Will be going to apple licensed store tomorrow to access iTunes as there is no one here with apple access. My neighbour will get unlocking code when fido starts phone service in the morning. Just goes to show that having a phone number for customer service doesn't mean you can actually get any customer service beyond working hours.


If you chat with Fido here. https://www.fido.ca/consumer/contact-us Have imei ready and they will unlock. They have to unlock through Apple. And when you reset the phone on iTunes the phone will also contact Apple to confirm the unlock. NO CODES WILL BE GIVEN. 

 

Do you or he not have a computer?


@ I will try that now. Tried to ask their community earlier but that is always an exercise in frustration.

Great Citizen / Super Citoyen

Re: Activated iPhone how to get service

Download iTunes from here if you don’t have. 

 

https://support.apple.com/downloads/itunes

 

Reset process. 

 

https://support.apple.com/en-ca/HT201252

 

Watch for that last screen....it might say it is unlocked. 

 

Chat at might not be working.....too late ???

Great Citizen / Super Citoyen

Re: Activated iPhone how to get service

@88cranston  Still on "hold" for tech support. No mobile support available. I will download link and get back to you.