Activated SIM, but no service and no account

[goddamnreptiles]

Hello everyone!

There was an error in the final step in activating my SIM card. I clicked submit for the payment, but then it said there was an error and I needed to try again.

Here's the current situation + everything I tried:

• When I tried to go through the process again, it kept saying the SIM card is invalid, no matter how long I waited
• The payment already went through on my credit card
• Can't sign into my account with the email and password I provided (says "Sorry, your login attempt failed. Please try again."
• Can't create a new account with the phone number I chose ("The phone number entered is invalid or you may have created your profile already")
• Can't go through forgot password ("Sorry, we’re unable to verify your email address.")

When I insert the SIM into my phone:

• I can select the PM network and it shows the new phone number I chose
• It says the service status is "in service" but the mobile network state it "disconnected"
• When I try to make calls/send texts the PM automated voice says that my current plan doesn't include SMS/talk

TL;DR I feel like I've tried everything. It's a strange situation where my payment went through and my new phone number is now attached to the SIM, but there's still no service + I can't access my account.

What can I do to make this work? 

Thanks!!

[goddamnreptiles]

Hello everyone, thank you so so much for the replies! It's amazing how quickly I got these answers. I am now in touch with the mods.

[darlicious]

@goddamnreptiles  Sounds like it's all mods all the way. Just wanted to say  LOVE THE USERNAME!!!

[sherylgallant]

Have you tried restarting your phone? I had the same problem until I restarted it, a suggestions from someone on this forum at that time. 

[totalUser]

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@Luddite wrote:

@geopublic @totalUser Alan has said this link will not expire: https://publicmobile.ca.ada.support/chat/ 

Not perfect, but a big step closer to submitting a ticket than starting with "?". 

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Thanks for pointing it out @Luddite 
Oh that is so much better, every time I say question mark I can imagine one above my own head the very first time I've read it

[geopublic]

@Luddite  Noted and thanks!

[Luddite]

@geopublic @totalUser Alan has said this link will not expire: https://publicmobile.ca.ada.support/chat/ 

Not perfect, but a big step closer to submitting a ticket than starting with "?". 

[geopublic]

@goddamnreptiles  Your plan has been partially activated so you will need a moderator to fix it for you. Best to submit a ticket asap.

[totalUser]

Contract Moderators please

You can do it by clicking question mark

Include your message with more detailed info, like email and number you chose as well as sim card number

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@goddamnreptiles wrote:

Hello everyone!

There was an error in the final step in activating my SIM card. I clicked submit for the payment, but then it said there was an error and I needed to try again.

Here's the current situation + everything I tried:

• When I tried to go through the process again, it kept saying the SIM card is invalid, no matter how long I waited
• The payment already went through on my credit card
• Can't sign into my account with the email and password I provided (says "Sorry, your login attempt failed. Please try again."
• Can't create a new account with the phone number I chose ("The phone number entered is invalid or you may have created your profile already")
• Can't go through forgot password ("Sorry, we’re unable to verify your email address.")

When I insert the SIM into my phone:

• I can select the PM network and it shows the new phone number I chose
• It says the service status is "in service" but the mobile network state it "disconnected"
• When I try to make calls/send texts the PM automated voice says that my current plan doesn't include SMS/talk

TL;DR I feel like I've tried everything. It's a strange situation where my payment went through and my new phone number is now attached to the SIM, but there's still no service + I can't access my account.

What can I do to make this work? 

Thanks!!

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