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Durvalesteves
Great Neighbour / Super Voisin

Account

I can’t get into my account, I have been locked out can anyone help me please

Dunkman
Oracle

Re: Account

 

@Durvalesteves 

Your account gets locked out after 5 attempts at login.

Wait one hour and try again.

If you forgot your password, after one hour, you can reset your password:

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

 

If not working, you will need to customer service agent (CSA).

 

You will need to contact customer service agent (CSA):

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA.  Type: I can't login.  Follow the prompts to submit ticket.  

 

hairbag1
Mayor / Maire

Re: Account


@Durvalesteves wrote:

I can’t get into my account, I have been locked out can anyone help me please


If you try and fail too often, your account might suspect fraud and lock you out for a while. Try again in an hour. Try a different web browser, clear cache files and try using incognio mode.

Good luck.

darlicious
Mayor / Maire

Re: Account

@Durvalesteves 

Try again after one hour and use the forgot password link. You will need to answer the security question you chose at activation. If you don't remember it then you can contact customer support by clicking on the chat bubble at the bottom right corner of your screen and type "reset password" and "human" and follow the prompts to submit your ticket via Simple--Simon.

S--S
Mayor / Maire

Re: Account

@Durvalesteves 

you can try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin, 
  • your Email address,  

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

pkaraa
Town Hero / Héro de la Ville

Re: Account

Reset the password and put your email address, if you dont get the email, try with other email addresses you were using at the time of account creation. 

 

If that fails, create a ticket as suggested above.

BKNS27
Deputy Mayor / Adjoint au Maire

Re: Account

@Durvalesteves 

In the future, if you entered the wrong password on your 4th try. Click on Forgot Password but you will need your PIN, phone number, address etc.

BKNS27
Deputy Mayor / Adjoint au Maire

Re: Account

@Durvalesteves 

In the future, if you entered the wrong password on your 4th try. Click on Forgot Password but you will need your PIN, phone number, address and registered email address etc.

Need Help? Let's chat.