10-16-2021 10:55 AM - edited 01-06-2022 03:48 AM
I can’t get into my account, I have been locked out can anyone help me please
10-16-2021 05:40 PM
In the future, if you entered the wrong password on your 4th try. Click on Forgot Password but you will need your PIN, phone number, address and registered email address etc.
10-16-2021 05:40 PM
In the future, if you entered the wrong password on your 4th try. Click on Forgot Password but you will need your PIN, phone number, address etc.
10-16-2021 01:47 PM
Reset the password and put your email address, if you dont get the email, try with other email addresses you were using at the time of account creation.
If that fails, create a ticket as suggested above.
10-16-2021 12:23 PM
you can try Forgot your password visit Here link, and enter your email address,
or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.
and them will reset for you,
Here’s How To Contact Customer Support Agent by CS_Agent,
Good Luck...
10-16-2021 11:02 AM
Try again after one hour and use the forgot password link. You will need to answer the security question you chose at activation. If you don't remember it then you can contact customer support by clicking on the chat bubble at the bottom right corner of your screen and type "reset password" and "human" and follow the prompts to submit your ticket via Simple--Simon.
10-16-2021 11:00 AM
@Durvalesteves wrote:I can’t get into my account, I have been locked out can anyone help me please
If you try and fail too often, your account might suspect fraud and lock you out for a while. Try again in an hour. Try a different web browser, clear cache files and try using incognio mode.
Good luck.
10-16-2021 11:00 AM
Your account gets locked out after 5 attempts at login.
Wait one hour and try again.
If you forgot your password, after one hour, you can reset your password:
https://selfserve.publicmobile.ca/forgot-password/
(Check your junk folder)
If not working, you will need to customer service agent (CSA).
You will need to contact customer service agent (CSA):
Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA. Type: I can't login. Follow the prompts to submit ticket.