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Good Citizen / Bon Citoyen

Account was activated but not the SIM

Hello,

 

 I went through activation process and then got an error.  When i tried t start activation again it wouldn't let me us my email.  Its because my account is set up but i didnt get a SIM activaiton confirmation email. What can I do to fix this?

 

Thank you

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Mayor / Maire

Re: Account was activated but not the SIM


@lbowers wrote:

Hello,

 

 I went through activation process and then got an error.  When i tried t start activation again it wouldn't let me us my email.  Its because my account is set up but i didnt get a SIM activaiton confirmation email. What can I do to fix this?

 

Thank you


Did you activate online?

If yes, your self-serve account was already created.

Login to your account.

What is your account status on the overview page?

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Good Citizen / Bon Citoyen

Re: Account was activated but not the SIM

account status: active.

 

i am wiping my i phone to see if that helps. i was with telus.

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Good Citizen / Bon Citoyen

Re: Account was activated but not the SIM

says active....reseting my phone didnt help.

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Good Citizen / Bon Citoyen

Re: Account was activated but not the SIM

also old SIM card not working....

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Good Citizen / Bon Citoyen

Re: Account was activated but not the SIM

how quickly do these issues get resolved. 

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Good Citizen / Bon Citoyen

Re: Account was activated but not the SIM

@Moderator_Team  please help

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Mayor / Maire

Re: Account was activated but not the SIM


@lbowers wrote:

 

The change SIM feature only shows the last 4 digits of the SIM that it thinks you have. Do those 4 digits match the number on your SIM?

I think it should show all the numbers but there it is.

 

The more money option would be to get another SIM and do the change SIM.

 

Maybe the lost/stolen trick would work.

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Good Citizen / Bon Citoyen

Re: Account was activated but not the SIM

the last four digits of the SIM match. what is the lost/stole tick you are talking about?

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Mayor / Maire

Re: Account was activated but not the SIM

@lbowers

Might want to try two tricks that might re-activate/reset your plan:

1.  Report your phone lost/stolen in self service account.  Logout.  Wait few minutes.  Login.  Report your phone found.

2.  Manually add $1 into your balance.  

These actions sometimes will reset your SIM/re-activate account.  

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...