Account suspended

[Sabeon]

Paid my full amount with phone cards. Now my account is suspended. Public moblie also took out money for no reason. 

[Sabeon]

My problem was easily solved with the moderators help. Thanks for the suggestions 

[Naepalm]

@Sabeon is your account going through renewal right now? If it is it will go from Expired to Suspended to Active. 

Im actually not sure why they do this as it causes so much confision. 

@CS_Agent could this be fixed so that the only time these notices come up is when there are legit issues with someones account. 

[Sabeon]

I paid the full amount then to  separate payments of $10 came out of my account. Message a  moderator already 

[gpixel]

@Sabeon did you pay your full amount before the renewal date? or right at the renewal date?

[dude65]

Does the phone still work, while it says its suspended? If so then i would ignore the message.  Go to your self serve account, you should see if funds have been payed. If the phone does not work try the advice give from the other posters.

[hairbag1]

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@Sabeon wrote:

Paid my full amount with phone cards. Now my account is suspended. Public moblie also took out money for no reason. 

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When you log into My Account, is there $$ in Available Funds to cover the renewal ?

If your phone features are working right now and your plan is due to renew tonight, just ignore the EXPIRED notice. The renewal process makes it look ominous but everything will be fine in the morning.

If the phone has stopped working then you'll need to follow previous suggestions to contact a moderator for their assistance.

[LovesToPM]

@Sabeon 

Sounds like you have a lot on your plate.

Have you tried restarting your phone? Sometimes your phone can suddenly work again.

Can you try calling 611? What does the recorded message say about your account status and available funds?

Can you logon your self-serve account? Perhaps some screenshots are in order (please block out any personal info before posting, since this is a public forum).
- overview screen (it shows account status, renewal date & available funds)
- payment details (so we can help explain the PM charges).

[gblackma]

@Sabeon  try these tricks to restart/ reset your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $2 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Welcome to the PM community.  Stay safe.