Account suspended

[jaxq]

My account has been suspended due to 'insufficient funds' but I just topped up using a payment voucher. How do I reactivate my account?

[Luddite]

@jaxq If none of the previous ideas succeed in retarting your service here is a link to submit a ticket request: 

https://www.publicmobile.ca/en/bc/get-help/form/U2FsdGVkX1-8kz2ibdu1NHm3533JZF6dp4eO4n31Elt0MwK8I7As...

[will13am]

@jaxq, when the account is suspended, there should be a reactivate button on the overview page.  Click on that to reactivate.  On the one time that I had to do this, I found that the button wasn't immediately responsive for me.  I logged out and logged back in 10 minutes later and the account was active again.  Just make sure there is sufficient funds in the account or auto pay is enabled.

[Triguy]

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. Another thing to try is to manually add $1 into your account and restart the phone. 

[hairbag1]

Try restarting phone .