Welcome to PM @jmiller31 , contact the moderators and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket ). Or contact them directly using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
As for logging your account, try clearing your browser history, go to incognito/ private mode and try again to login.
@jmiller31 wrote:
Yesterday I went through the process of activating my new sim card, I did not recieve any confirmation about this except for my credit card being charged. Since then I have inserted my SIM card mulriple times and it keeps saying inactiveSIM. Also having issues logging in to my account, it's like I never even did any of this, which I would agree there was some sort of error had my credit card not been charged. Anyone experience anything like this before?
