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Great Neighbour / Super Voisin

Account locked out

I am unable to remember password and security question answer

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Mayor / Maire

Re: Account locked out

@Wlshanks60 

If you tried to reset your password and it did not work, you will need to contact moderator.

 

Click on question mark on right lower corner of website.  Type: contact moderator.  follow prompts to submit ticket for moderator help. 

 

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Oracle

Re: Account locked out

@Wlshanks60 , you are going to need moderator team assistance to reset the password on the account.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

 

 

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Model Citizen / Citoyen Modèle

Re: Account locked out


@Wlshanks60 wrote:

I am unable to remember password and security question answer


@Wlshanks60 contact a moderator using this private message link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Model Citizen / Citoyen Modèle

Re: Account locked out

Sometimes I feel like I'm the only person on the planet that writes down his passwords, and uses a different one for EVERYTHING....

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Mayor / Maire

Re: Account locked out

@Wlshanks60 

You need to create moderator support ticket to get your password reset.

After login to your self-serve account, change your security question that you will not forget.  Something that you will not forget.

 

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

 

 

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Model Citizen / Citoyen Modèle

Re: Account locked out

Did you try on the 'Forgot Password'

Screen Shot 2020-02-14 at 5.02.49 PM.png


or did you check your web browser passwords:

For example:
1. Chrome > Preferences > Passwords > Search Passwords - Click on the Eye and enter your computer password to see the password

2. Firefox > Preferences > Privacy & Security > Logins and Passwords > Save Logins > Click on the eye to reveal


3. Safari > Preferences > Passwords - Enter your computer password