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Great Neighbour / Super Voisin

Account activation

Hello,

 

I'm trying to activate an account and it's giving me an error on the payment although the amount was taken from my card twice. How do I contact support?

Re: Account activation


@mel3001 wrote:

I'm trying to activate an account and it's giving me an error on the payment although the amount was taken from my card twice. How do I contact support?


Check if your service works. Also check to see if your self serve account allows you to log in. If it doesn't, try creating your self serve acocunt by going to: Public Mobile - Register

 

As for a duplicate payment, you'll need to open a ticket by proceeding to:  https://publicmobile.ca/chatbot.

Mayor / Maire

Re: Account activation

@mel3001  Put your sim card in phone it will likely work.

 

Are you sure charged twice? Maybe one is just a pending authorization??

 

If you put sim card in your phone and it works. Try logging into your self serve account.

 

https://selfserve.publicmobile.ca/

 

If it doesn't work to log in. Sometimes with a system error the account is not created. Try to create one at this link below.

 

https://selfserve.publicmobile.ca/self-registration/

 

To reach moderators two options.

 

1- 

Screenshot_20210104_110512.jpg

  

2- or private message at link below.

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

If you used a referral code for a $10 signup bonus that will be credited within 72 hours when your account is fixed up.

 

Sorry for the inconveniences this has caused you but the mods will get you sorted.

 

Welcome to Public Mobile 🙂

 

 

Great Citizen / Super Citoyen

Re: Account activation

it happened to me too when I activated.  Same thing, they taken money from the Credit card twice.

 

Of course they have cancelled one of the 2 accounts and asked if I want a refund to the credit card and I accepted that.  But I waited more than 2 weeks and I still didn't see the money back. 

 

I have to contact them again and this time I just ask them to move the money to the active account and this time it was a lot quicker.  So, this might be a better option if you decide to stay with PM anyway 

Great Neighbour / Super Voisin

Re: Account activation

The SIM is on the mobile and it doesn't work, it doesn't have service, Public Mobile charged my credit card 2 times, I haven't been reimbursed, I don't have access to my account, it keeps saying that my account is blocked, I don't have a number to use for the 2nd link you sent me and I will not try again as I don't want to use Public Mobile again. I have never experienced such a bad experience as a client, at this point I don't want to create an account, I would like to please be reimbursed and move on to a different provider.

What do I have to do in order to get reimbursed?

Oracle

Re: Account activation

 

@mel3001 

Sorry to hear about your troubles. Did you submit a ticket for moderator help?  private message moderator_team?  The wait times are unfortunately much longer than usual. Moderators are the only individuals that can fix account issues and possibly offer refunds.  There is no call centre or anybody to talk with.  You will need to wait for moderator response.  

Need Help? Let's chat.