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Mayor / Maire

Re: Account Reactivation

@AmulIt looks like you will need to get the moderators involved via this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It looks like the number is in a number block that belongs to Rogers.

 

Also put your Koodo SIM card back into your phone to make sure it is working too.

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Great Neighbour / Super Voisin

Re: Account Reactivation

Yes the number was from Rogers originally .. it’s with Koodo now and it is still working .. thank you so much for replying early in the morning .. I’ll click the moderators link 

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Model Citizen / Citoyen Modèle

Re: Account Reactivation

I was with PM then went to Lucky Mobile. When PM got the Canada US plan I came back to PM. The email that was used when I was first with PM is still the current email I use on my new PM account. It works perfectly with no issues. Should be no issue at all.

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Great Neighbour / Super Voisin

Re: Account Reactivation

Good to know .. ya me too had to use a different email for this number 

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Great Neighbour / Super Voisin

Re: Account Reactivation

Do the moderators take 24-48 hrs to reply ? Or should be anytime soon 

Mayor / Maire

Re: Account Reactivation


@Amul wrote:

Do the moderators take 24-48 hrs to reply ? Or should be anytime soon 


Usually within 48 hours but lately some have waited longer. Hopefully, they are getting closer to 48 if not better by now. I've seen some people recently say it took less. Good sign!

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Mayor / Maire

Re: Account Reactivation

@AmulIt could take them up to 48+ hours to reply depending on their workload. They also don't work 24/7.

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YVR
Model Citizen / Citoyen Modèle

Re: Account Reactivation


@Amul wrote:

Do the moderators take 24-48 hrs to reply ? Or should be anytime soon 


In the past week, have got responses back within 24 hours everytime.