cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Good Citizen / Bon Citoyen

Account Reactivation

Hi There

 

I am Reactivating my Public Mobile account as porting back from Koodo and want to keep the same email address that is =====@gmail.com, i have already purchased a new card ...once activated will port my number in to this network 

 

please help  


Accepted Solutions
Highlighted
Mayor / Maire

Re: Account Reactivation

@AmulyaTo avoid complications I suggest you use a new email address.

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: Account Reactivation

@Amulya  I think you should message the moderator_team first to ask about keeping the same email as before! Or put your email address and add +new or something and that will work also

Highlighted
Mayor / Maire

Re: Account Reactivation

@AmulyaTo avoid complications I suggest you use a new email address.

View solution in original post

Highlighted
Good Citizen / Bon Citoyen

Re: Account Reactivation

i went into the " change my Number" option to port number over from Koodo, says " Oops something went wrong , but dont panic " trying logging back in 

 

tried multiple times doesnt work , any other steps i can take ?

 

Regards

Highlighted
Model Citizen / Citoyen Modèle

Re: Account Reactivation

Is it a koodo prepaid account? You'll need the moderators if it is
Highlighted
Good Citizen / Bon Citoyen

Re: Account Reactivation

its Post Paid

Highlighted
Good Citizen / Bon Citoyen

Re: Account Reactivation

Its Post paid ...any Reson why its doing that ...do i have to call Koodo to release the number?

Highlighted
Mayor / Maire

Re: Account Reactivation

@Amulya 

 

You just need to go here to get your number transferred.. Select transfer and enter your number. NO you dont' need to call Koodo to get your number released, but make sure your Koodo account is still active.

 

 

New NumberNew NumberThe website can be glitchy and overloaded at times, it is best to make sure your browser is freshly restart, free from add ons like Adblockers and cleared of cache.

 

Highlighted
Mayor / Maire

Re: Account Reactivation

Highlighted
Great Neighbour / Super Voisin

Re: Account Reactivation

A5EB469F-250A-4FC4-8F75-B2829C6B629E.png

Still not slowing me