Account Disabled after 90 Days

[simonharlton]

My account has been disabled after 90 days of no payment - I have purchased a new SIM card, but I am not able to log into my account with my username (e-mail address) as it has been disbaled. How can i log back in?

Thank you,

Simon

[will13am]

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@wetcoaster wrote:

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@simonharlton wrote:

Thank you for the reply, I tried to reactivate with my new SIM card, but I am not able to use my e-mail address as it says it is not available.

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Due to back end limitations you will need to sign up with a different e-mail address (aliases work).

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Koodo has a workaround for this.  I have used it.  It is probably a matter of policy and whether the moderators know how to apply the workaround.

[will13am]

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@simonharlton wrote:

Thank you for the reply, I tried to reactivate with my new SIM card, but I am not able to use my e-mail address as it says it is not available.

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Even though the account is so called deactivated, it's still in the system.  This is why you can't reuse the email address.  I suggest using an email alias.  If you really must have your old email address back, discuss it with the moderator team to see what they can do for you. 

[wetcoaster]

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@simonharlton wrote:

Thank you for the reply, I tried to reactivate with my new SIM card, but I am not able to use my e-mail address as it says it is not available.

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Due to back end limitations you will need to sign up with a different e-mail address (aliases work).

[simonharlton]

Thank you for the reply, I tried to reactivate with my new SIM card, but I am not able to use my e-mail address as it says it is not available.

[hycm53]

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@simonharlton wrote:

My account has been disabled after 90 days of no payment - I have purchased a new SIM card, but I am not able to log into my account with my username (e-mail address) as it has been disbaled. How can i log back in?

Thank you,

Simon

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After 90 days, your account had been closed. You may try active new SIM card and set up new account.

https://activate.publicmobile.ca/

[Anonymous]

@simonharlton  Unfortunately, after 90 days of being suspended, and account is closed off permanently, and the number is returned to the pool of available numbers.  You will need to create a new account with a new phone number.

[hairbag1 · Accepted solution]

You'll have to create a whole 'nuther account now. Once the 90 days has past your old account is closed for good. Good luck and welcome back.