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Access online account

Juddy
Great Neighbour / Super Voisin

Trying to access my online account, my email address is not found

5 REPLIES 5


@Juddy wrote:

the system said my Phone # is

already registered how do I get onto the account when my email do not match


If you think you may have made a typo on your email contacting a moderator may be your only answer.

 

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

Juddy
Great Neighbour / Super Voisin

the system said my Phone # is

already registered how do I get onto the account when my email do not match

popping
Retired Oracle / Oracle Retraité

@Juddy wrote:

Trying to access my online account, my email address is not found


Did you received an email from PM after activation?

If no, you may have typing mistake on your email address.  Send a private message to moderator for help.  Moderator wait time is up to 2 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

If you activate your PM plan in-store, you need to create your self-serve account manually.

If you activate your PM plan online, your self-serve is already created.  Check you spelling and try to login again.

 

 

hairbag1
Mayor / Maire

Dial 611 to get current account status.

dabr
Mayor / Maire

@Juddy wrote:

Trying to access my online account, my email address is not found


Make sure you're typing in your email correctly.  If you're still having problems you'll need to contact Moderator_Team via the envelope icon top right of your post or here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

You might have a wait of 2-48 hours to hear back from one of the moderators.

Need Help? Let's chat.