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Good Citizen / Bon Citoyen

3 days no phone service while paid for

who ever is reading avoid this scam company not even mods can see my payment, ill complain on mastercard and costumer satisfaction as well, trash company

Good Citizen / Bon Citoyen

Re: 3 days no phone service while paid for

throin public mobile sim in the trash where is belongs

Mayor / Maire

Re: 3 days no phone service while paid for


@sakorol911 wrote:

who ever is reading avoid this scam company not even mods can see my payment, ill complain on mastercard and costumer satisfaction as well, trash company


If you're paid up, your plan should work. When was last renewal date ? Is this a new account...perhaps it's not provisioned properly yet. A few more deets and maybe we can help you get going.

Make sure your phone is Public Mobile compatible...have a look at willmyphonework.net.

Great Citizen / Super Citoyen

Re: 3 days no phone service while paid for


@sakorol911 wrote:

who ever is reading avoid this scam company not even mods can see my payment, ill complain on mastercard and costumer satisfaction as well, trash company


I would login to your selfserve account and make sure your account status say "Active".

 

If it does say Active, try doing the lost/stolen phone trick:

 

1. Log in to selfserve and go to Plans and Add-Ons > Lost/Stolen phone.

2. Select "Suspend Service", then logout. Reboot your phone afterwards.

3. Wait 5 minutes, then log back in, go back to the same section you were in (Step 1), then resume your service. You may also need to reboot your phone again.

Model Citizen / Citoyen Modèle

Re: 3 days no phone service while paid for


@sakorol911 wrote:

who ever is reading avoid this scam company not even mods can see my payment, ill complain on mastercard and costumer satisfaction as well, trash company


Public Mobile isn't perfect. Problems arise. Take the community's advice. They will most likely be able to solve your problem for you. If not you can submit a ticket via Simon to the moderators or click the link that someone will supply you. (Sorry I haven't figured out how to do that yet.) Access Simon via the "?" At the bottom of your screen. Don't yell at him he's very simple....use as few words as possible or just type in "human" followed by " I want to speak to a human".

Good Citizen / Bon Citoyen

Re: 3 days no phone service while paid for


@darlicious wrote:

@sakorol911 wrote:

who ever is reading avoid this scam company not even mods can see my payment, ill complain on mastercard and costumer satisfaction as well, trash company


Public Mobile isn't perfect. Problems arise. Take the community's advice. They will most likely be able to solve your problem for you. If not you can submit a ticket via Simon to the moderators or click the link that someone will supply you. (Sorry I haven't figured out how to do that yet.) Access Simon via the "?" At the bottom of your screen. Don't yell at him he's very simple....use as few words as possible or just type in "human" followed by " I want to speak to a human".


They are not perfect hahaha they are a joke dude.  Let me see how chill and relax YOU would be when you pay for a phone service and end up about 4 days with no phone. Add one more week on top of that, to get new sim from a different company that actually works.

 

Good Citizen / Bon Citoyen

Re: 3 days no phone service while paid for


@sakorol911 wrote:

@darlicious wrote:

@sakorol911 wrote:

who ever is reading avoid this scam company not even mods can see my payment, ill complain on mastercard and costumer satisfaction as well, trash company


Public Mobile isn't perfect. Problems arise. Take the community's advice. They will most likely be able to solve your problem for you. If not you can submit a ticket via Simon to the moderators or click the link that someone will supply you. (Sorry I haven't figured out how to do that yet.) Access Simon via the "?" At the bottom of your screen. Don't yell at him he's very simple....use as few words as possible or just type in "human" followed by " I want to speak to a human".


They are not perfect hahaha they are a joke dude.  Let me see how chill and relax YOU would be when you pay for a phone service and end up about 4 days with no phone. Add one more week on top of that, to get new sim from a different company that actually works.

 


IM changing my Mastercard im geeting a new one. Cause they are afraid i might be charged again next month on my account that DOSNT EXISTS  . When i get my new card i have to call all the companies that i had pre authorized payments for and give them my new card number. 15 hrs of wait give or take between them all. All because of public  mobile. So what the HELL are u talkin about 

Deputy Mayor / Adjoint au Maire

Re: 3 days no phone service while paid for


@sakorol911 wrote:

who ever is reading avoid this scam company not even mods can see my payment, ill complain on mastercard and costumer satisfaction as well, trash company


Is the phone unlocked? DId it ever work for you? Sounds a lot like you are going through a whole heap of nonsense over a potentially locked/incompatible phone. Would be way less effort to just unlock it than to change your credit card.

 

I do hate it when people who don't understand how a service works or how technology works cry out scam without even trying to fix it themselves or giving the mods a chance to fix it for you. Telus has been around long enough, it's not a scam. Sure their main brand charges way too much for what you get, but Public Mobile makes up for that. Despite my somewhat lackluster service (bit of a deadzone at my house despite the nearby tower) I am pleased with what I get for my $20 a month. PM definately needs better response times from the mod staff (which would mean more staff, which would likely put the prices up...) but people also need to be more patient. I have seen people post that since their first ticket didn't get answered in an hour that they spammed multiple more tickets. People like that just make it slower for everyone else with all their extra tickets cluttering up the queue.

Deputy Mayor / Adjoint au Maire

Re: 3 days no phone service while paid for

Listen. We understand your frustrations. There is no reason to be rude. We are all just community members, taking our time to try and assist you!!

 

Have you contacted the moderators via PM as per your other thread below?

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/PLZ-HELP/m-p/424067#M82933

 

You stated on that thread that SIMon the chat bot was just spamming you and you were not able to get a ticket. So you were provided with how to private message the moderators.

 

Did you message them?

 

If so, normally it could take 2 days to recieve a response.  HOWEVER this past week there has been some system errors and they're likely backed up as some others with issues reported +72 hours for a response. 

 

They will get back to you, they will look into your issue that you're having. Patience is key!

Mayor / Maire

Re: 3 days no phone service while paid for

The people posting here are not PM employees...we're customers just like you. There's a wealth of information for you to take advantage of, if you take some time and work togeather.

Please answer some of the questions to flesh out why your phone won't work.

Of course, if you want to just bellyache about PM...that's your choice but won't help get your phone working.

I think you're determined to go but want to dump here before you go. Good luck wherever you go bruh.