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Good Citizen / Bon Citoyen

15/M plan

if i call 1888.....customer servise ,maybe will wait and talk an hour or longer, are there times included in the free 100 minutes? and if i talk over 100 minutes in a month,how to calculate the money? 15/Mplan
thanks

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Mayor / Maire

Re: 15/M plan

I've called 888 and 800 numbers with my $15 plan and minutes do not get used.

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Town Hero / Héro de la Ville

Re: 15/M plan

Hi @holden2021 your call to 888 number or any free calling number will use up your limited minutes.  Once the free 100 minutes are used up, you won't be able to call out anymore.  Public Mobile is prepaid so after your used up the 100 minutes included in your $15 plan, it is gone. 

Mayor / Maire

Re: 15/M plan

I've called 888 and 800 numbers with my $15 plan and minutes do not get used.

View solution in original post

Mayor / Maire

Re: 15/M plan

 @holden2021 : Officially, yes. But generally they don't. Try a call for less than a minute and then refresh the overview page counter and see.

Mayor / Maire

Re: 15/M plan


@z10user4 wrote:

 @holden2021 : Officially, yes. But generally they don't. Try a call for less than a minute and then refresh the overview page counter and see.


Several times, I've called the toll-free Westjet number and listened to music for an hour...no minutes deducted from my $15 plan.

Good Citizen / Bon Citoyen

Re: 15/M plan

your response is too comprehensive,thank you very much

Town Hero / Héro de la Ville

Re: 15/M plan


@holden2021 wrote:
if i call 1888.....customer servise ,maybe will wait and talk an hour or longer, are there times included in the free 100 minutes? and if i talk over 100 minutes in a month,how to calculate the money? 15/Mplan
thanks

@holden2021 I have not been charged minutes for 1 800 numbers don't forget there is a very cheap add on 500 minutes for 5 dollars ,it stays on your account until all used up

Mayor / Maire

Re: 15/M plan

 @hairbag1 : Yes me too. But...y'know...official. Subject to change at any time without notice.

Mayor / Maire

Re: 15/M plan

@holden2021...

With Public Mobile, there are no "overage fees" to worry about. If you use up all your 100 talk plan minutes...your ability to place a call just stops until either next renewal or you purchase one of the several inexpensive calling add-ons...as suggested by @shep22 

You can get an add-on for $5 that gives you an additional 500 minutes of Canada wide calling...if you do use up your 100 plan minutes this add-on will take over until your next renewal. Any unused add-on minutes will just roll over to next month...so they could last several months or longer.

 

Mayor / Maire

Re: 15/M plan

@holden2021 

Because if glitch it will be free (for now, it is very likely to change in the future)

If you ever have to call for a very long time and if it's not toll free number but it's in Canada, this is what i do:

Download and get yourself free Fongo account

Use your fongo to call for free your cell (incoming=free)

Answer and go back to your Fongo app

Transfer call to destination number

Fongo will disconnect and only your cellphone and destination number are in call

You used 0.07 megs of your WiFi  to make this call and it's incoming for your cell (Fongo made two outgoing calls and left the conversation)

 

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