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Great Neighbour / Super Voisin

10$ referral

hello,

 

I used my referral code for a friend to activate his Public Mobile phone plan.

However, I did not receive my 10$ credit? Or it's not shown on my account!?

 

thank you,


Accepted Solutions
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Mayor / Maire

Re: 10$ referral

You don’t receive the $10, your friend does.

You will receive $1 per month credit as long as your friend remains a customer.

 

AE_Collector

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: 10$ referral

You don’t receive the $10, your friend does.

You will receive $1 per month credit as long as your friend remains a customer.

 

AE_Collector

View solution in original post

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Good Citizen / Bon Citoyen

Re: 10$ referral

Mine took about 1 week to show up. That's the $1 monthly bonus I'm talking about

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Great Neighbour / Super Voisin

Re: 10$ referral

It's more than a week now!?

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Great Neighbour / Super Voisin

Re: 10$ referral

Get referred and you'll receive a one-time $10 credit! Plus we'll take $1 off your payment every 30 days for every friend you refer for as long as they stay with us. Sharing is caring!

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Mayor / Maire

Re: 10$ referral

Your friend got referred by you If he used your code. Friend gets the one time $10.

 

If friend plans on staying here for quite awhile you are better off with the $1 credit every 30 days.

 

AE_Collector

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Oracle

Re: 10$ referral

@Adnaned , go into your self serve account, rewards tab and click on the little triangle to expand the rewards information.  If you see your friend's phone number (last 4 digits) there, everything is in order and you will receive $1 for each renewal provided your friend maintains their account in active status.  

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Mayor / Maire

Re: 10$ referral

The person making the referral (you) should have received a “congratulations” text very soon after the friend activated. Either instantly or the next morning if the activation was done in the evening. Did you receive that text message?

 

If you look in your account you should see $1 on the Refer a Friend line. This will be used to supplement your next renewal. The $1 shows up instantly when friend activates.

 

If none of this happened your friend either didn’t activate, gave/used your referral code incorrectly (typo - O/0, 1/!/l etc) or maybe a store clerk entered it incorrectly or they used their code instead?

 

Your reined should see their $10 one time reward in their account usually a day later but it can take up to three days to show up.

 

AE_Collector

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Deputy Mayor / Adjoint au Maire

Re: 10$ referral


@Adnaned wrote:

Get referred and you'll receive a one-time $10 credit! Plus we'll take $1 off your payment every 30 days for every friend you refer for as long as they stay with us. Sharing is caring!


@Adnaned That is exactly why you didn't receive a $10 credit. You were not referred, your friend was. You will, as others stated, receive $1 per month credit for each month your friend/referral stay active.

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Mayor / Maire

Re: 10$ referral

@Adnaned if you still haven't received the $1 credit. your friend will need to contact customer support mods 

 

click on the question mark chat bubble to the bottom right of your screen
type "missing credit
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account


make sure to check your inbox(top right corner envelope icon) periodically, for a response

 

some of the categories in SIMon are broken follow these steps to submit a ticket

 

after the page opens, click the dropdown menu and select "other"
then select "something else"
then "next"
and then write your issue in the box and click "submit ticket"

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