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harveyjulianne
Great Neighbour / Super Voisin

$10 referral coupon redeem

Hi community,

I am new to this service and I tried redeeming a $10 off but it doesn't seem to be taking automatically when i register, is it normal? does it take a few days before reducing the amount? or will it appear on next month? thanks !!

Tags (1)
gblackma
Mayor / Maire

Re: $10 referral coupon redeem

@harveyjulianne it appears automatically in your self service account within 72 hours.  You pay the full amount of your plan when you register. Welcome to PM.  Stay safe. 

 

Have you activated your SIM card?  Thanks. 

lisapoulin222
Great Neighbour / Super Voisin

Re: $10 referral coupon redeem

I just joined public mobile. It took a day or two for the funds to be added.  

iliketotalk
Mayor / Maire

Re: $10 referral coupon redeem

@harveyjulianne hello when you said you tried redeeming your $10 what did you mean were you trying to buy an add on? The $10 credit will go into your account and it will reduce your next months bill by $10 automatically unless like I say you were trying to buy an ad on you can spend for that also

Triguy
Mayor / Maire

Re: $10 referral coupon redeem

One2Many
Good Citizen / Bon Citoyen

Re: $10 referral coupon redeem

The $10 referral, should be applied to your account either the next coming soon or the month after. When you don't get that, you need the PM moderator to intervene with a request assistance with a subject $10 referral not yet received. Hope this help anyone who is waiting for it and you will receive it eventually. Just be patient and check it on monthly basis your account.

 

 

geopublic
Mayor / Maire

Re: $10 referral coupon redeem


@harveyjulianne wrote:

Hi community,

I am new to this service and I tried redeeming a $10 off but it doesn't seem to be taking automatically when i register, is it normal? does it take a few days before reducing the amount? or will it appear on next month? thanks !!


@harveyjulianne  The referral code must be entered at the time of activation. Make note of the code and make sure you are entering correctly as some contain the letter O and some the number 0 or both.

 

If you still can't enter he correct code ten complete the activation and submit a ticket to Public, explain what happened and they will add it for you.

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

 

s.JPG

 

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

Naepalm
Mayor / Maire

Re: $10 referral coupon redeem


@harveyjulianne wrote:

Hi community,

I am new to this service and I tried redeeming a $10 off but it doesn't seem to be taking automatically when i register, is it normal? does it take a few days before reducing the amount? or will it appear on next month? thanks !!


You will have this applied to your next month's bill. Public says it takes about 72 hours for it to apply. If you find you do not see it in your self serve account after that time make sure to contact the moderators and request that it be applied. You can only apply this once to your account.

 

Here is a direct contact for the moderators: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

benfatto
Deputy Mayor / Adjoint au Maire

Re: $10 referral coupon redeem

If you forgot to, or couldn't, add it during activation contact the moderators. 

harveyjulianne
Great Neighbour / Super Voisin

Re: $10 referral coupon redeem

Thanks! I haven't yet activated my SIM card as there seem to be an issue at the payment phase... I have opened a ticket for that! 🙂

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