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your login has been disabled

y05505
Great Neighbour / Super Voisin

Hello,

 

I am trying to log in to my account, but I get this message: 

 

"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

 

Please help me with this.

 

Thanks,

6 REPLIES 6

@y05505What happens if you dial your own number from another phone? Can you access your voicemail?


@y05505 wrote:

Thank you for the reply, my phone is not working anymore.


Did you try what @dabr suggested to you?

dabr
Mayor / Maire

@y05505 wrote:

Thank you for the reply, my phone is not working anymore.


Have you tried rebooting your phone?

y05505
Great Neighbour / Super Voisin

Thank you for the reply, my phone is not working anymore.

GinYVR
Mayor / Maire

@y05505in the mean time is your phone working? You can still perform some operations with *611.

dabr
Mayor / Maire

@y05505 wrote:

Hello,

 

I am trying to log in to my account, but I get this message: 

 

"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

 

Please help me with this.

 

Thanks,


You've probably been locked out due to too many attempts.  Wait an hour and retry.  You can also try a different browser and/or incognito mode.

 

If that fails, please send a private message to Moderator_Team here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and ask for assistance.  Response time to hear back could be from 2-48 hours.

Need Help? Let's chat.