cancel
Showing results for 
Search instead for 
Did you mean: 

why my phone download message failed?

Pingzh
Good Citizen / Bon Citoyen

TXT message is ok, but it is problem with sending or receiving a image or a picture  message. 

8 REPLIES 8

@Pingzh   Did you get it working?  If not, see this thread also about a OnePlus phone

https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-send-or-receive-mms/td-p/1169823 

@Pingzh 

to Reset all networks

Navigate: Settings > System > Reset options.
Tap Reset Wi-Fi, mobile & Bluetooth.
Review the info then tap Reset settings.
To confirm, review the info then tap Reset settings.

Pingzh
Good Citizen / Bon Citoyen

mY PHONE IS ONE PLUS 9, ANDROIL 12

Pingzh
Good Citizen / Bon Citoyen

COULD U SHOW ME HOW TO RESET?

@Pingzh   You need data, not wifi, for MMS messages.  Is your phone android or iPhone?  

Pingzh
Good Citizen / Bon Citoyen

wifi is on too

Pingzh
Good Citizen / Bon Citoyen

data is on

softech
Oracle
Oracle

@Pingzh MMS needs Mobile data to be on, do you have it on?

if data on and still fails, try click Reset all networks

 

Need Help? Let's chat.