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when dies my new plan start

ca1946
Great Neighbour / Super Voisin

was sent the text sms offer for $40 15GB of the new 4g data but it doesn't appear that the plan has updated via my account. I tried clearing cache aswell. can you please help. Thanks.

4 REPLIES 4

dabr
Mayor / Maire

@ca1946   When was your renewal date?  Accepting the offer via the text would mean that your plan would change at next renewal and not immediately.  Did your account renew after responding to the text yet?

 

benfatto
Deputy Mayor / Adjoint au Maire

@ca1946  Should activate on the first renewal after texting Yes. If renewal has occurred and previous suggestions bring no joy, best contact the CSAs; click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

 

If you have problems submitting a ticket, or still have service, just send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

hairbag1
Mayor / Maire

Using the computer...Log in your account using incognito mode / private mode.

 

added..

dial 611 to get up to date account info as well.

dejavu89
Great Citizen / Super Citoyen

Hi, please use your laptop to login. However, do it through incognito / private mode.

Edit: Scroll through the plan offers using the arrow, there are two $40 plans offered. It's the second one.