what can I do

[Restcon]

My sim card has been stolen and my phone destroyed... How do I go about stopping that sim card...

Please help

[Restcon]

yeah the problem is that I cant remember to get into the account...When it tries to confirm it text a code to the phone and that I dont have any more.... Thanks for your reply

[Restcon]

yeah the problem is that I cant remember to get into the account...When it tries to confirm it text a code to the phone and that I dont have any more... Plus the login does not seem to except the email that is set up with the account.... Thanks for your reply

[Restcon]

I cannot get into the account at all... it doesnt even seem to recognize my email account

[Restcon]

It doesn't even seem to be recognizing my email that was set up with the account...

[esjliv]

@Restcon-

See this helpful article about Lost/Stolen phones and steps to take.

"How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[softech]

@Restcon   open ticket with PM Support to reset the My Account

direct message if you want it simpler

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Restcon]

yeah the problem is that I cant remember to get into the account...When it tries to confirm it text a code to the phone and that I dont have any more.... Thanks for your reply

[Restcon]

yeah the problem is that I cant remember to get into the account...When it tries to confirm it text a code to the phone and that I dont have any more.... Thanks for your reply

[softech · Accepted solution]

@Restcon 

first login to My Account to put the account to Lost/Stolen

Login to My Account.
Go to Plan and Add-ons Tab and click on Lost/Stolen Phone to Suspend the service.

Then go to a store to buy a new SIM card.  (do not buy from PM online, it takes long for them to deliver)

Once you got the sim card, go back to My Account, then resume the service.

Login to My Account.
Go to Plan and Add-ons Tab and click on Resume service.

Then click Change SIM card from Overview page to change the sim card to the new one

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-sim-card/

[MrSpock]

@Restcon  hi go into your account and go to lost stolen section under plans and addons  if you cant get into your account you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH