want to cancel my new ongoing activation plan that i have already payed

[Nick66]

Hello I would like to cancel my activation that i took and payed yesterday and already charged on my CC I realized that i had a sim card that was working from my old phone and was still working.  I just want to stop the process.  When i log in the only web page plan  that i get is '' LAST STEP ACTIVATE YOU SIM''.  I can't do anything else. Can i cancel it and get a refund ?

Many thanks

[slusagm]

did you use the Public Mobile app and requested porting?

the reason your old sim still work was because the old provider has not release the number yet.  You got a port authorization text from your old provider? you replied them?

you can ask PM to cancel the activation, or you can ask them to help completing the port and the activation.  Just open them ticket.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Chalupa_Batman · Accepted solution]

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@Nick66 wrote:

Hello I would like to cancel my activation that i took and payed yesterday and already charged on my CC I realized that i had a sim card that was working from my old phone and was still working.  I just want to stop the process.  When i log in the only web page plan  that i get is '' LAST STEP ACTIVATE YOU SIM''.  I can't do anything else. Can i cancel it and get a refund ?

Many thanks

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Hello @Nick66 

You will have to reach out to a CS Agent for that.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.