use of data add-ons

[GNV]

I have been unable to get my extra data into use for at least a month.  There is plenty available but I'm going to run out within a week.  I also find the website quite complicated to use.

[softech]

@GNV 

To access My Account using Private mode with Safari on Mac:

Choose Safari > Settings, then click General. Click the “Safari opens with” pop-up menu, then choose “A new private window.”

[GNV]

I generally login from my desktop and it shows data available in my Add-ons.  It also logs me out quite quickly.  Don't see how to login as you suggested.

[softech]

@GNV 

Check if your Mobile Data is turned. 

And make sure the data toggle is enabled on the app you cannot access internet at the moment

[GNV]

iOS

[Handy1]

@GNV  Try rebooting the phone and check that you have data left 

simply try refreshing the page when logged in

For most up to date account info

Check add-ons /mins /Data

For most up to date account info

add also make sure you have cellular data turned on 

[softech]

@GNV 

Are you on Android, check your data limiit , see if it is enabled, disable it if so

and try using data from different app, maybe some kind of block on one of the app 

[hTideGnow]

HI@GNV  login to My Account again using Incognito/Private/Secret mode to confirm you really have data add-on left still., in case you hvae been reading old cached info