01-17-2021 02:25 PM - edited 01-05-2022 04:54 PM
My friend has just activated his mobile phone number, but the phone card shows that he has not registered on the Internet. What is the reason?
01-28-2021 07:33 PM
@Finesse did you mean it says it's not registered on the network? If so: what is the device's make and model? Did your friend previously use the phone with Rogers/Fido/Chatr and could it have come from outside of Canada originally?
01-28-2021 06:37 PM
Do you mean that texts and phone calls work, but they aren't able to use their data? If so, I had the same issue when I first registered for Public Mobile. I contacted a Mod and they quickly resolved the issue!
01-17-2021 04:09 PM
Do you possibly mean your friend hasn't registered for a self- serve account?
If so, they can do do here:
01-17-2021 03:00 PM
@Finesse wrote:My friend has just activated his mobile phone number, but the phone card shows that he has not registered on the Internet. What is the reason?
Phone calls and text messaging work? I think that this is likely to be an issue with the APN settings on the phone. I would suggest taking a look at this site: Set up data on an Android phone (publicmobile.ca)
From that link, the settings of are shown:
"Name: Public Mobile
APN: sp.mb.com
MMSC proxy: 74.49.0.18
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 80
MCC: 302
MNC: 220"
You may also need to set the APN type to default,mms on some Android devices (if you're using one).