unregistered sim

[solotoyou]

my phone has been working fine for 3 months and then yesterday at 3pm is stopped and said unregistered sim. i have done everything simon told me to do and still not working

[Dunkman]

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@solotoyou wrote:

how do i contact a moderator

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@solotoyou 

In the previous threads, there were instructions to contact moderators, who are PM employees who can help with account issues.  

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[solotoyou]

how do i contact a moderator

[darlicious]

@solotoyou 

You need to contact the moderators to reset your account and reprovision your sim card. If that has no effect replacing your sim card may be the only option.

[hTideGnow]

@solotoyou 

Accout Status is right on the Front page (Overview Tab) of My Account:

[solotoyou]

i can not find a status icon anywhere on my account page. This is the worst system i have ever had to use. How do i cancel my public mobile so i can go with another server. I lost a whole day of calls for my business today

[Anonymous]

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number,
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[Dunkman]

@solotoyou 

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@solotoyou wrote:

it doesnt work in another device either

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That means potential PM service issue.  Is your account status active?  

If account status is active, I would suggest that you rule out Sim swap issue first.  Need to contact moderator anyways if service issue.  

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: sim card swap. Choose unauthorized sim swap. Follow the prompts to submit ticket.  

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

[darlicious]

@solotoyou 

Contact the moderators as suggested by @hTideGnow to check on your sim card. Log into your account and check its status.  You may want to suspend your service via lost/stolen and change your password. It is likely that your sim card has failed and you may need to replace it.

[solotoyou]

it doesnt work in another device either

[darlicious]

@solotoyou 

Have you tested your sim card in another phone? This will determine if its a device issue or a sim card issue. Try removing your sim card and check for any dirt or debris on the card on in the sim card slot. Gently clean if necessary. If the sim card does not sit snugly in the sim card slot use a paper shim or a carefully placed piece of tape to secure it in the slot and see if that fixes the problem.

[hTideGnow · Accepted solution]

did you try to power down the phone first and take the SIM for a minute and put it back?

If still fails, contact Mod to confirm the SIM number on their record matches what you have.  This is to confirm that it's not SIMjacked.

To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@solotoyou 

In your self service account, is your account status active or suspended?  When is your payment due?

Also, check the status of your device.  Did you purchase device used?  Might be blacklisted also.  

https://www.devicecheck.ca/check-status-device-canada/

You can also put the PM Sim card in another phone.  This helps determine whether hardware issue versus PM service problem.