unable to use my phone

[Eric128]

I have no idea why I cannot use my cell phone, cannot call, cannot receive call, no data service

look like account been wipe out

I started Nov 1, 2018 

porting took about one week 

I am in $10 per 30 day plan with add-on data

$27 available fund gone

Call *611, service not available 

can someone help?

what happen? 

very upset for PM service 

[ShawnC13]

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@Eric128 wrote:

$27 available fund gone

$2 auto payment credit + $25 referral credit 

---

The auto-pay is showing and I don't think there was a $25 referral credit on Nov 1.  It just started again earlier this week.  It looks like you have referred someone is that what you are talking about for the referral credit?  It can take 5 days to show up in your account.

[Anonymous]

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@Eric128 wrote:

when I switched my phone on Nov 1, it took more than a week to porting,

also MOD team not help in time

I was pretty upset, and call my credit card company to dispute the payment, thinking about keep using old service provider

3 days late, MOD team notified me that porting done. 

I called my credit company to cancel the dispute, I am wondering if they do not process it proper, caused my phone not work today 

---

The credit card company would take a good bit of time to go about investigating and settling a complaint like that.

How's that payment history coming? You mentioned something about lost credits.

[Eric128]

when I switched my phone on Nov 1, it took more than a week to porting,

also MOD team not help in time

I was pretty upset, and call my credit card company to dispute the payment, thinking about keep using old service provider

3 days late, MOD team notified me that porting done. 

I called my credit company to cancel the dispute, I am wondering if they do not process it proper, caused my phone not work today 

[Dunkman]

Glad to hear that your service is working. 

Can you screenshot your payment history page?  That might be helpful to see what happen with your credit.

[Anonymous]

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@Eric128 wrote:

Hi Dunkman, 

Thanks a lot, it works now 

but the $27 available credit not back 

---

Can you get us a screenshot of your payment history? This time blank out your personal details unlike your overview screenshot.

[Eric128]

Hi Dunkman, 

Thanks a lot, it works now 

but the $27 available credit not back 

[hairbag1]

If you bought the phone new from a retail store, take it back and request a replacement phone that's not stolen.

[Anonymous]

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@Eric128 wrote:

Log back in and back to Lost/Stolen Phone and click on Resume Service.

how to do it?

---

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu and Resume Service. Log out. Restart phone.
See what happens.

But what was the payment dispute you mentioned earlier?

[Dunkman]

@Eric128

Go to Plans and Add on tab, then choose Lost/Stolen Phone tab, the resume service.

[Eric128]

Log back in and back to Lost/Stolen Phone and click on Resume Service.

how to do it?

[hairbag1]

Have a look at your Account Status...looks like your account has been locked out due to your phone being reported as lost or stolen. If you didn't report that, then you'll need to contact the moderators. Good luck.

[Eric128]

No, I bought the phoen brand new

[Anonymous]

Or maybe you bought a used phone and the seller has declared it lost/stolen somewhere and now you have no service.

[Eric128]

No, never

[Anonymous]

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@Eric128 wrote:

Hi Popping

if my account been suspend, might due to payment dispute

how could I re-active my account ?

---

The one glaring problem you have as pointed out by hairbag1 is that your service is in Lost/Stolen state.

Log back in and back to Lost/Stolen Phone and click on Resume Service. Log out. Restart phone.
See what happens.

[Eric128]

Hi Popping

if my account been suspend, might due to payment dispute

how could I re-active my account ?

[hairbag1]

Did you report your phone lost recently ?

[Anonymous]

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@Eric128 wrote:

Yes, my phone is showing PM

where to find is account active or suspend

Screen shot as below 

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Under My Data & Add-ons you don't show anything. That generally means you have used all your texts, minutes and data. Click on the little View My Usage next to there and see what you see.

Edit: hairbag1: Good catch. Yeah call it found and see what happens.

[Eric128]

Screen shot as below

my call less than 30 

text less than 10 

I bought 1 g add-on, usage less than 60 mb

[Eric128]

Yes, my phone is showing PM

where to find is account active or suspend

Screen shot as below 

[Dunkman]

@Eric128

In your self service account, is your account status active or suspended?  If you want, it might be helpful to screenshot your payment history and overview page.  (exclude any personal details).  

Wonder if you might have used up all your talk/text and data...

[popping]

@Eric128

Is your phone connected to Public Mobile?

Login to your self-serve account.

Is your account status = Active?

Please post a scree nshot of your payment history.

[Eric128]

$27 available fund gone

$2 auto payment credit + $25 referral credit