07-22-2019 10:46 AM - edited 01-05-2022 06:01 AM
Hello i am trying to port my number over to Public Mobile and i am getting an error when checking the eligibility. Any help on this would be appreciated
07-22-2019 11:18 AM
@AnthonyP, is the account containing the number you wan t to port over active? Only active lines are eligible for porting.
07-22-2019 11:11 AM
@AnthonyP wrote:Hello i am trying to port my number over to Public Mobile and i am getting an error when checking the eligibility. Any help on this would be appreciated
If your previous provider is Koodo prepaid, you need to send a private message to moderator to port your Koodo prepaid number. Moderator wait time is up to 2 days.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-22-2019 11:01 AM
07-22-2019 10:48 AM - edited 07-22-2019 10:49 AM
@AnthonyP Try using a different browser, clearing your cache and/or use icognito mode to flush out any cached items... Otherwise, when in doubt, I would recommend messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.
It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link. Expect a response within 1 hour or up to 48 hours depending on volumes...
Best of luck!
07-22-2019 10:47 AM - edited 07-22-2019 10:49 AM
What error message are you getting ? What provider are you porting from ?
If you need further assitance then contact a moderator.
Moderator can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-22-2019 10:47 AM
@AnthonyP In that case, you will need to send a private message to the Moderator_Team and they will get in touch with you shortly.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.