unable to make a payment

[omfgitant]

im trying to make a payment but it keeps saying payment has been declined by card issuer. so i called my bank and everythings fine on their end. help please?

[JL9]

If you are still having issues and need them to be sorted out but need service immediately, you can buy a voucher and add the funds via *611

[esjliv]

@omfgitant 

Too many failed attempts will temporary lock your account. So wait 1+ hour to try again.

When you do try again, clear your browser's cache/cookies, or try a different browser. Even try opening a tab in incognito mode to see if that helps.

[computergeek541]

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@omfgitant wrote:

im trying to make a payment but it keeps saying payment has been declined by card issuer. so i called my bank and everythings fine on their end. help please?

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This could be  card issue or it could be because of the address was entered incorrectly. If you've tried more than a few times, the card is probably locked out by Public Mobile for usage here.   You would have to get a Public Mobile CSA to fix that by opening a ticket at https://widget.telus.tiia.ai/publicmobile/publicmobile.html.  For now, you can buy a voucher to make the top up.