@echeverriadan
the error " is not a canadian number" is either because
- you are trying to port in from Koodo prepaid
- or you have attempted activation once and saw some error and you decided to re-attempt to activate a second time. But the early activation attempt was holding up the porting request
If you are porting in from Koodo prepaid, you have to activate with a new number first. Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.
if you are NOT porting in from Koodo prepaid but was re-attempting the activation a second time, you will have to open tickte with PM support and have them to clear up the earlier activation attemp
Please open ticket with them by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
