trying to move my number to rogers business

[Palmir]

Hello, I am trying to move my number from Public Mobile to a Rogers business line.  They are saying my number shows it has been cancelled and is no longer active and that I need to check my original provider to ensure it is still active, or to have it re-activated.  Everything looks the same on the online account and shows it's still active, but I want to verify this with someone on the phone to be sure.  How do I do this?

[Sansan]

Do you still have service with Public Mobile? Can you make calls, receive SMS? If you cancelled your Public Mobile account prior to trying to port out,  then the cannot wouldn't be active. You'd need to make a maybe to resume services. 

When you log into your MY Account does it says that your service is active?  It will tell you so and tell you next renewal date, amount etc..

[Palmir]

Thanks.  I do believe it is definitely a Rogers issue.  I wish I didn't have to move my service, but I live remotely, am starting a new business and need wifi calling to survive.  Where do I see that it is specifically active in my online account page?

[hTideGnow]

hi @Palmir 

it is just Rogers not seeing it, not a PM issue.  Screenshot PM's page showing it is active and contact Rogers again