10-27-2022 09:20 AM
I am trying to make a payment and it is trying to send me an email to verify my identity but i can't access my email at this time due to forgetting my password for it and can't get the email to change my password though text as my payment is due on my phone.
Solved! Go to Solution.
10-27-2022 09:25 AM - edited 10-27-2022 09:26 AM
@Jeremy98 for payment issue, you might want to consider a workarounds
for your access to My Account, you might want to setup a new email address first, then open ticket with PM Support and ask them to change the email used on My Account to the new one for you.
To open ticket for email address change:
1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
10-27-2022 09:23 AM
hi if passward reset won't work for you to change or reset your email you need the help of a service rep
There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca
Or private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user