the port request, (Transfer from Shaw to Public)

[ynhappyma]

Hi

Can you send a port request to Shaw again? I transferred my number xxxxxxxxxxxxxx from shaw to Public, but it's not completed correctly; Shaw's agent told me Public need to request the port again. Thanks.

[BKNS27]

@ynhappyma 

Along with the recommendation from @computergeek541 , remember to keep your Shaw SIM in your phone and wait for the text from Shaw confirming you are porting over to PM.

Then power off the phone and swap the SIM then power the phone back on.

[computergeek541 · Accepted solution]

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@ynhappyma wrote:

Can you send a port request to Shaw again? I transferred my number xxxxxxxxxxxxxx from shaw to Public, but it's not completed correctly; Shaw's agent told me Public need to request the port again. Thanks.

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A ticket needs to be opened using the chatbot to ask a customer support agent for help.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html