12-20-2017 11:14 AM - edited 01-04-2022 03:09 PM
Just wondering if there is a way to download my invoices/bills after I have cancelled my service. I took advantage of the deals offered by the larger companies and now cannot access my self serve account.
12-20-2017 12:26 PM
@mimmo Access to self serve is cut off after a port-out; usually immediately.
12-20-2017 12:18 PM - edited 12-20-2017 12:27 PM
there is an image in this threa of what PM provides in their payment history page: not sure how long it goes back (1 year) though buy that doesn't help if you don't have access to it.
https://productioncommunity.publicmobile.ca/t5/Discussions/Payment-history/m-p/140165#M45241
12-20-2017 12:12 PM
@leak wrote:Are there not records of bill payments?
Your credit card receipts, or sales slips if you purchased vouchers.
12-20-2017 12:05 PM
Are there not records of bill payments?
12-20-2017 11:21 AM
PM does not offer any infovices tc through self erve so there is nothing to download.
you could ask them to manually make a receipt but you would need to give them your payment details dates etc...
Contact the Moderator_Team by clicking here.
12-20-2017 11:21 AM
@leak, once you port out your number your account is closed and you won't have access to your selfserve. You can try and message a moderator and see if they will get you your invoice.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
12-20-2017 11:20 AM
Your self-serve is no longer available because you ported out. You will have to contact the Moderators if you wish to get information regarding your previous account.