04-28-2025 08:03 PM
What is status of Ticket ID:543923-245 SIM/Hardware Issues E2013-G ? First it was 48H then "tomorrow" ... and nothing happened, no changes.
04-29-2025 08:04 AM
Hi BorisMils,
As Softech also mentioned, to get an update on that ticket you need to reply to it, and an agent will respond to you.
04-28-2025 08:25 PM
@BorisMils we are just customers like you in the Community , please reply the message you had with CS agent and ask for an update
04-28-2025 08:10 PM
@BorisMils wrote:What is status of Ticket ID:543923-245 SIM/Hardware Issues E2013-G ? First it was 48H then "tomorrow" ... and nothing happened, no changes.
Hello @BorisMils
please use the following link to contact them.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
