i did try it on someone else’s phone and it wouldnt work, i dont have an account ( i will try to do one )
my account shouldnt be deactivated as its only been a couple days it hasn’t worked
@leblanclaude480 - so you've had an activated SIM card up to a couple days ago.
Please check the status of your account by calling that 855 number. If suspended for nonpay then are you owing a balance?
If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers
Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher
If they cannot find your account, ask a CSA to check why this would be the case.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device), can Public Mobile still find your account?
Accounts/numbers are lost if in nonpayment suspended status for over 90 days.
Or, log into My Account and check the status of your account.
Have you ever created a My Account before? If not and you are a current customer you can submit a ticket here to: Create My Account or forgot My Account email or password link