03-30-2023 03:31 PM
Why do I have to put + for toll free numbers and 1 for local numbers? It has started a month ago? Anyone else has this problem? If I don't do it, it tells me that the call can't be completed as dialed. How do we reach anyone who can fix this and yes, I rebooted the phone and took the sim card out.
04-07-2023 10:20 PM
I put +1 on all numbers in my contacts that are LD and more so if I call that number while in that city...so no 1 in the way of not accepting the number dialled. You can’t go wrong with +1.
04-07-2023 09:33 PM
I will contact them, thank you.
04-07-2023 09:31 PM - edited 04-07-2023 09:40 PM
Dialers on some phones will actually add the 1 for you automatically and it could be the reason why one phone works and not the other (if you are using different phones)
you can try to open a ticket with PM support and ask them to reset the account for you. Another member just confirmed support was able to resolve the issue:
04-07-2023 09:27 PM
Well, it used work no problem and suddenly it requires 1 or +. Funny that my husband has the same provider and his phone works as it worked before. The future doesn't look very promising...
03-30-2023 04:08 PM
Some areas require +1 some do not. Nothing PM can do about. Welcome to the future...
03-30-2023 03:36 PM
Oh! + in front of toll free. Interesting. I wonder if that would use minutes on limited minute plans.
The 1 is modern times. Just change your contacts and dial the 1 when manual.