Why do I have to put + for toll free numbers and 1 for local numbers? It has started a month ago? Anyone else has this problem? If I don't do it, it tells me that the call can't be completed as dialed. How do we reach anyone who can fix this and yes, I rebooted the phone and took the sim card out.
Dialers on some phones will actually add the 1 for you automatically and it could be the reason why one phone works and not the other (if you are using different phones)
you can try to open a ticket with PM support and ask them to reset the account for you. Another member just confirmed support was able to resolve the issue: