service on hold

[vythi]

my mobile sevices is on hold even after making payments

[Moraandrew]

maybe there should be delay in their system have you contacted the support team

[Handy1]

@vythi  

Auto pay can fail

To make payment and reactivate plan .if you know 4 digit PIN number to account  *611 . Or with  a voucher and *611  no PIN is needed . You can also do this by by calling 18554PUBLIC . To get services working and worry about log in afterwards and update credit card if necessary .

If you  still have service and your plan renews today / tomorrow you can ignore this suspended (on hold) notice

[softech]

@vythi   do you have PM service on your phone now?  

If not, login to My Account using Incognito mode once again to confirm if the status is updated to Active.  If it shows active, please reboot your phone once more time

[esjliv]

@vythi - if your services are still working and today is your renewal day, ignore those messages on your My Account.

New, 'normal' messaging on renewal day.