self serve account

[00]

can't access my self serve account. when i try to restart my password it doest not recgonize my email.

[krazykiwi]

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@00 wrote:

I'm using the same email but for some reason it tells me email doesn't match

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Is this when you try to reset your password? 

When you try to use the sim number to create a new account does it say the sim has already been used?

Just to be clear is your phone with the PM sim working fine, calls in/out, text in/out and data if you have it?

If you are certain you have the email correct then you will need to contact the MODs if you haven't done so yet.

[00]

I'm using the same email but for some reason it tells me email doesn't match

[krazykiwi]

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@00 wrote:

the account is active.

when tryed create new account it won't let me

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You must use the same email account that you used when you activated your sim card. 

What is exactly happening when you try to rest your password. Don't say it won't let you, explain what happens, for example if you are getting an error what is the wording of the error?

[00]

the account is active.

when tryed create new account it won't let me

[kselmak]

I'm assuming your account is active or at least not suspended for 90 days or more. If not then nothing can be done

[kselmak]

What happens if you try to create your account?

If you opened your activated your sim at the store the selfserve was never created. And sometimes even when you activate it online, that step may have failed, not very common but happened more than once.

Try it at https://selfserve.publicmobile.ca/self-registration/ 

[Dunkman · Accepted solution]

@00 

If the reset password function is not working, you will need to contact moderator.

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.