roaming while in US to Canada

[janice123]

I asked for 8.00 roaming talk and text to call from US to Canada. I have a Canada phone number. I am not able to dial out. Did I buy the wrong one. Should I have bought the 10.00 US roaming talk and text?

[janice123]

Thanks so much!

[geopublic · Accepted solution]

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@janice123 wrote:

I asked for 8.00 roaming talk and text to call from US to Canada. I have a Canada phone number. I am not able to dial out. Did I buy the wrong one. Should I have bought the 10.00 US roaming talk and text?

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@janice123  Access your selfserve account and check on the landing page does it show any US Roaming add-ons?. PM offers an $8 Talk and an $8 Text US roaming addon. If you have the text only then you can only send/receive texts.

Here are PM US Roaming add-on available for purchase:

[Anonymous]

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@janice123 wrote:

I asked for 8.00 roaming talk and text to call from US to Canada. I have a Canada phone number. I am not able to dial out. Did I buy the wrong one. Should I have bought the 10.00 US roaming talk and text?

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Do you see the amount added in your Available Funds? If so then you need to go back and actually purchase the add-on. It's kinda non-intuitive.

Either that or manually scan for and connect to either AT&T or T-Mobile.

[Jb456]

Stay safe

[computergeek541]

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@janice123 wrote:

I asked for 8.00 roaming talk and text to call from US to Canada. I have a Canada phone number. I am not able to dial out. Did I buy the wrong one. Should I have bought the 10.00 US roaming talk and text?

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There are no talk and text roaming add-ons priced at $8 or $10.

I suspect that may have purchased an $8 long distance add-on that is for use while you're in Canada.

There is a U.S. roaming talk add-on for $8, and there is also a U.S. roaming talk and text add-on for $15.