regarding ticket #279323-676

[Larry52]

I want to cancel autopayment. 

[hTideGnow]

Hi @Larry52   are you trying to reply an agent with an exiting ticket?

if so, you need to rely from your Community inbox instead of here.  Go go to the community inbox, envelope icon top right, find the message and click reply

[DDM69]

@Larry52 the community is made up of customers just like you.  This is a place where you can ask questions or look for guidance.  You can also use the search bar to find out information if needed.  Enjoy! 😁

[esjliv]

Is that what you were trying to do in your first thread @Larry52 

https://productioncommunity.publicmobile.ca/t5/Get-Support/contact/td-p/956375

If you have not had any responses from this ticket, than go back and reply to the last message or go to your SENT folder to reply to that one.

We are all customers and members like you here on the forum and have not access to your account. 

[softech · Accepted solution]

@Larry52 

You can do it yourself easily from  *611 (if you know your 4 digits)  or via  My Account 

For doing it in My Account , once logged in, go to Payment page, click Manage Payment method and you can disable Pre-Authorized payment there.

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

[will13am]

@Larry52 , canceling auto pay is a self serve function that customers can do from within their online account.