refund on add on service.

[calistocolin]

how do I request a refund for add on service for data roaming that doesn't work?

it worked in Denver but when I hit omaha I get error message.  I am not satisfied with this add on and would like to cancel.  I will added it on for 3 days.

[colleeno]

If your phone is 5G capable, have you tried changing your phone setting to 4G/LTE? And also changing the network setting from automatic and then manually selecting T-Mobile or AT&T?

[Rastin]

I read on here somewhere that you need to manually connect to t-mobile or at&t if it's set to auto it may be your problem. I could be wrong I'm sure someone will correct me if I am.

[Yummy]

You can open a ticket with agent but I really doubt they will issue a refund.

You did admit it worked in some state(s) but not in other meaning add-on works. Just because you are 'not satisfied' is not really reason for refund. If it did not work at all, then you might have chance.

[Chalupa_Batman]

Hello @calistocolin 

Please create a ticket

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[hTideGnow]

HI @calistocolin 

if it works briefly but not the full trip, PM might not give a full refund. 

But try and ask and they might do partial.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437