referral reward

[gggg649]

Just received a message on my mobile from Public Mobile stating that my friend referral reward would be less because on my friend's account inactivity???

[hairbag1 · Accepted solution]

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@gggg649 wrote:

I referred and signed up my wife just before Christmas and her account is new and obviously in good standing.

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Double check and confirm her account is active. If so, contact the moderators and they'll make it right for you. Top of the page, click Get Help / Chat with Simon to start process of moderator assistance.

edit...Alternative method to contact moderators...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ShawnC13]

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@gggg649 wrote:

I referred and signed up my wife just before Christmas and her account is new and obviously in good standing.

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Is that your only referral?  There have been some glitches where "ghost" referrals have been added to accounts maybe this was the removal of one such ghost.

[gggg649]

I referred and signed up my wife just before Christmas and her account is new and obviously in good standing.

[computergeek541]

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@gggg649 wrote:

Just received a message on my mobile from Public Mobile stating that my friend referral reward would be less because on my friend's account inactivity???

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This message means the service of someone you have referred has been suspended. Refer-a-friend rewards aren't given out if the person you referred doesn't have an active plan.

[Anonymous]

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@gggg649 wrote:

Just received a message on my mobile from Public Mobile stating that my friend referral reward would be less because on my friend's account inactivity???

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That's how it works. If a referral becomes suspended or ports out then you no longer get the reward.

Edit: zippy

[ShawnC13]

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@gggg649 wrote:

Just received a message on my mobile from Public Mobile stating that my friend referral reward would be less because on my friend's account inactivity???

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It sounds like you have a referral who has either ported out, or not made their payment for their plan.