Both my wife and I have a separate PM account with different plans. Today I logged into my account and I was able to redeem rewards towards my bill payment. When my wife logs into her account it says "welcome Kim", however when she trys to access "my rewards" in an effort to also redeem points it is automatically redirected to my account "hello Marius". How do we access Kim's rewards to redeem?
Sorry, but I don't have that information. There are currently differences in the functionality and the menus of the self serve website compared to when using the Public Mobile smartphone app. I noticed that a greater emphasis was placed on the self serve website's cosmetic aspects compared to previous versions of the website, and that seemed to unfortunately greatly slow it down.
with the cache trouble, I think better to check each account in seperate device. If you really need to check on same device, easier to use different browsers, like Safari or Chrome or Edge or Firefox
Unfortunately, the website is incredibily slow. The app is programmed to operate much more efficiciently.
with the cache trouble, I think better to check each account in seperate device. If you really need to check on same device, easier to use different browsers, like Safari or Chrome or Edge or Firefox
@Marius2 It’s most likely a cache issues clear webbroswer cache and cookies . And open new browser and use incognito / private mode or use different device . Best to use your phone for your account and her phone for her account . But when using same device for both account you always need to clear cache and cookies or app cache if using app and not website
