ran out of minutes

[rickseigel]

how do i get my service back after running out of minutes?

[Chalupa_Batman]

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@rickseigel wrote:

I am on 25 dollar plan

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Hey @rickseigel 

If you're on the $25 you should have unlimited minutes. You shouldn't run out. You said you topped up, have you rebooted your phone? That sometimes helps. If you're still having issues, you can reach out to a CS Agent.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[rickseigel]

I am on 25 dollar plan

[rickseigel]

I topped up and still no service. Also I have unlimited calling minutes. I guess data mis tne problem but I topped up

[hairbag1]

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@rickseigel wrote:

how do i get my service back after running out of minutes?

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One more piece of info req'd to answer your question...what Public Mobile regular plan do you subscribe to ? 

[hTideGnow]

hi @rickseigel you can buy this add-on:
500 min Canada-Wide Long Distance - $5.00

but if you have an unlimited Canada wide calling plan, then the error could be just a gltich, reboot your phone and try again

[Chalupa_Batman]

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@rickseigel wrote:

how do i get my service back after running out of minutes?

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Hello @rickseigel 

To get back up and running, you can add funds to your account either by credit card or vouchers. Vouchers can be picked up at places like Shoppers Drug Mart and added to your account via 611 on your phone. Then you'd be back up for another 30 day plan.

[slusagm]

are you on $15 or $13 plan with limited minutes? you have to login My Account to buy calling minutes add-on.  There is a $5 one for calling within Canada