08-06-2022 01:17 PM
Hello,
looking for some help porting my 905 number from Koodo. Is there someone I can contact directly?
08-06-2022 03:20 PM
@LAD wrote:Hello,
looking for some help porting my 905 number from Koodo. Is there someone I can contact directly?
@LAD - if you already have an activated a SIM card, then you can submit a ticket to port from Koodo prepaid account into public mobile.
You can click this link and type in “port request” to be put in touch with a Customer Support Agent (CSA).
08-06-2022 02:04 PM
no need anyone, you can do online, Activate Your SIM Card Online | Public Mobile
ensure that you have received a validation SMS text from your previous service provider, and that you have followed the instructions in the message within 90 minutes to approve the number transfer.
Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message SMS reply YES
To given the approval to transfer your old number to new provider.
08-06-2022 01:39 PM - edited 10-02-2022 12:10 AM
Hi @LAD if you want to know if your 905 number can be ported into PM , the YES. Numbers currently on Telus and Koodo can for sure works here in PM.
08-06-2022 01:34 PM
Keep both accounts active until transfer is completed.
On PM side initiate transfer.
08-06-2022 01:27 PM - edited 08-06-2022 01:29 PM
@LAD have you requested porting yet? If so, YES, there is a porting support group to call for status update. I will message you on the Community inbox, check the envelope icon on the top right
If you have not requested porting, let us know if you have a Koodo Prepaid or Postpaid account an let us know what help you are looking for.