plan has canada wide but tells me i need a long distance plan

[tyler1234]

my plan has canada wide and unlimited texts but i unable to make or recive any calls or texts... the only think working is my data... any help or tips to get this fixed is much appreciated

[tomessafi]

I'll add one step: when you activate the Lost/stolen status, turn off your phone. Turn it back on only after you have re-activaed your line status. Nad if I may, make sure you didn't activated any restrictions to your service by mistake in your phone settings...Just saying 🙂

[Tav]

In the meantime I would recommend downloading Google Hangouts Dialer for your phone. This will allow you to call out using WiFi or your data for free if you have no other means of calling. It will show up as private number on the other persons line unless you verify your number with Google then it will show up as your number.

[tyler1234]

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@hairbag1 wrote:

If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team.

Here’s when and how to contact the Moderator Team:

• If you don’t need to share personal or account information, just tag @Moderator_Team to your thread and they’ll show up. Just like that.
• If you need to share personal or account info, send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

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i was afraid of that... a but big thanks to you and the other people for trying to help out... was hoping it would be a quick fix... i guess its a waiting game now for a responce from the Moderator Team

[hairbag1 · Accepted solution]

If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team.

Here’s when and how to contact the Moderator Team:

• If you don’t need to share personal or account information, just tag @Moderator_Team to your thread and they’ll show up. Just like that.
• If you need to share personal or account info, send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[hairbag1]

I think you'll have to contact one of the moderators then. Unfortunately, their response time can be up to 48 hours or more. so be patient.

[tyler1234]

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@hairbag1 wrote:

Give this a try...every so often, cycle your phone off for a moment then back on again. Have you tried the "Lost / Stolen" remedy yet ? Log in to My Account/Plan & Add-ons/Lost - Stolen.

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Yes I have tried the "Lost / Stolen" remedy earlier today but sadly it did not help me

[hairbag1]

Give this a try...every so often, cycle your phone off for a moment then back on again. Have you tried the "Lost / Stolen" remedy yet (as was previously suggested) ? Log in to My Account/Plan & Add-ons/Lost - Stolen. Suspend for 5 minutes then click back on Found.

[tyler1234]

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@hairbag1 wrote:

Is this something new or has your plan worked until recently ? If it's a new plan, did you just port over from a different carrier ?

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everything worked before my plan expired and the problem showed up after renewing it a day ago

[hairbag1]

Is this something new or has your plan worked until recently ? If it's a new plan, did you just port your number over from a different carrier ?

[tyler1234]

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@krazykiwi wrote:

@tyler1234

If that doesn't work try adding $1 to your account. May reset it.

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thanks for the tips but sadly this did not help my situation

[krazykiwi]

@tyler1234

If that doesn't work try adding $1 to your account. May reset it.

[krazykiwi]

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@tyler1234 wrote:

my plan has canada wide and unlimited texts but i unable to make or recive any calls or texts... the only think working is my data... any help or tips to get this fixed is much appreciated

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Try this.

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You